Frequently asked questions
What makes 2Shea Naturals different from regular lip balm?
Most lip balms use fillers like petroleum jelly or mineral oil that sit on the surface of your lips. They may feel good for a moment but don’t actually repair or nourish the skin. 2Shea Naturals is different because it’s made only with ingredients that actively heal and protect. Shea butter and shea nut oil (both rich in fatty acids and vitamins A & E) restore cracked or dry lips, beeswax creates a natural barrier against harsh weather, and vitamin E helps reduce fine lines while supporting skin repair. That means instead of reapplying every 20 minutes, you’ll notice your lips staying softer, longer. Plus, every tube is handmade in small batches, so you know exactly what’s going on your lips.
Why do you call it lip therapy instead of lip balm?
Traditional “lip balm” often just masks dryness like a temporary band-aid. Lip therapy is different because it actually treats the root problem. The blend of shea butter and shea nut oil provides deep hydration that penetrates into the skin layers, helping lips repair themselves over time instead of staying dependent on constant reapplication. For people who struggle with chronic chapped lips, this difference matters. We call it therapy because it’s healing, preventative, and protective — not just a quick coat of wax or oil.
Is 2Shea Naturals safe for sensitive skin?
Our formula is made with simple, all-natural ingredients and is free from artificial fragrances, petroleum, and fillers, things that often cause irritation in other lip products. Shea butter and shea nut oil are naturally rich in anti-inflammatory properties, vitamin E offers antioxidant support, and beeswax acts as a gentle protective barrier. Many people with sensitive skin have found our lip therapy soothing and hydrating, but everyone’s skin is different.
Disclaimer: If you have sensitive skin, we recommend doing a patch test before full use. For specific concerns or known allergies, please consult with your dermatologist to ensure these ingredients are right for you.
What is shea nut oil, and how is it different from shea butter?
Shea nut oil and shea butter both come from the African shea tree, but they aren’t the same. Shea butter is thick and creamy, making it great for sealing in moisture and protecting the lips from dryness. Shea nut oil is the lighter, liquid form pressed from the nuts so it absorbs quickly, penetrates deeper into the skin, and delivers hydration at a cellular level. When combined, you get the best of both worlds: the barrier protection of shea butter plus the restorative, fast-absorbing nourishment of shea nut oil. That’s why we use both in 2Shea Naturals because it’s a complete treatment, not just a surface fix.
When will I get my order?
We will work quickly to ship your order as soon as possible, usually same-day or next-day. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. Because our products are handmade, small-batch, and personal care items, we do not accept returns or offer refunds. However, your experience matters to us. If there’s an issue with your order, please reach out within 7 days of receiving it and we’ll do our best to make it right.